Frequently asked questions

Wb3den Transport is an Iraqi online marketplace for intercity travel: compare trips by licensed operators (VIP buses and shared cars) between Iraqi governorates and to Türkiye and Iran, pick your seat on the vehicle map, pay cash on boarding or via ZainCash or card depending on the trip, and get a QR ticket instantly. Available on the website and the iPhone and Android apps.

Choose origin, destination, date and number of passengers, compare trips (time, price, vehicle, free seats), pick your seat on the map, enter your name and phone, then choose a payment method. A QR ticket appears on the site or app and on WhatsApp.

It is not domestic only. Inside Iraq (scheduled trips): Baghdad ↔ Erbil, Sulaimaniya, Duhok, Kirkuk and Mosul; Baghdad ↔ Basra is listed and shows trips when available. Türkiye (live Turkish-carrier departures): Erbil → Istanbul, Ankara and Diyarbakır, Istanbul → Erbil, Sulaimaniya → Istanbul and Ankara, Kirkuk → Istanbul and Ankara; from Baghdad via Erbil. Iran (scheduled trips): Baghdad → Tehran, Qom, Mashhad and Semnan. Jordan: Baghdad ↔ Amman is listed — trips when available and a private car any time. See the routes page for details.

Yes. Live departures of Turkish carriers are listed from Erbil to Istanbul, Ankara and Diyarbakır, and from Sulaimaniya and Kirkuk to Istanbul and Ankara, via the Ibrahim Khalil crossing at final prices in dinars. From Baghdad, take a shared car to Erbil first. You need a passport and a valid Turkish visa; payment is online and the ticket reaches you on WhatsApp within 30 minutes of payment.

Cash on boarding (on trips where the operator allows it), or online via ZainCash or a Visa/Mastercard. Turkish-carrier trips are paid online only, and some operators (such as the current Iran lines) accept online payment only; the available options are shown before you pay.

Yes. The official Wb3den Transport app is free: iPhone https://apps.apple.com/us/app/wb3den-transport/id6802893179 · Android https://play.google.com/store/apps/details?id=com.wb3dentransport.app — with search, booking, seat selection, payment and saved tickets.

Yes. On the “Request a private car” page choose the line, car type (sedan, SUV, van, VIP), date and pickup address; we confirm the fixed price and details on WhatsApp within 30 minutes.

On many domestic lines (such as Baghdad–Erbil and Baghdad–Kirkuk) listed trips include pickup from your address and drop-off at your address. The pickup point or home-pickup option is shown in each trip's details.

After confirmation a QR ticket appears on the site or app and can be saved as PDF or shared; it is also sent on WhatsApp. Show the code to the driver when boarding. Turkish-carrier tickets are issued after payment and sent on WhatsApp within 30 minutes.

Cancellation terms depend on the operator and the trip type. To change or cancel, message us on WhatsApp as early as possible before departure; we tell you whether a refund applies and process it to the original payment method. Turkish-carrier tickets follow the carrier's own terms.

Inside Iraq the unified national ID is enough. For Türkiye, Iran or Jordan you need a valid passport and the required visa or residence permit (confirm the current rule before booking); passport details are entered when booking international trips.

Yes. Every vehicle has a real seat map showing taken and free seats, including Turkish carriers' coaches. For Turkish carriers the seat is requested from the carrier when the ticket is issued; if it was taken meanwhile you get the nearest equivalent seat. Some operators charge a small fee for choosing a specific seat, shown before payment.

Children aged 2 to 11 take a seat when you set the passenger count, priced per the operator. Infants under two usually travel on a lap without a seat.

On WhatsApp around the clock via the “Contact us” button on the site and in the app.

Message us on WhatsApp (+964 788 166 3585); we set up your company account and dashboard to manage trips, seats, prices and bookings, with reservations arriving instantly.